At Augment Life, we're on a mission to help people live healthier, longer lives through scientifically backed supplements and a commitment to sustainability. Our customers are at the heart of everything we do, and we're looking for a passionate Customer Support Specialist to join our energetic team of health enthusiasts.

What You'll Do

• Provide timely and empathetic support via email, phone, and Zendesk ticketing system.
• Assist customers with order inquiries, product information, shipping updates, and returns.
• Collaborate with our logistics and operations teams to resolve issues efficiently.
• Maintain our high customer satisfaction ratings by delivering exceptional service.
• Contribute to continuous improvement by sharing customer feedback and insights.

Who You Are

• Fluent in English; proficiency in German is a plus.
• Experienced in customer support, preferably in e-commerce or health-related industries.
• Familiar with Zendesk or similar ticketing systems.
• Proactive, detail-oriented, and a team player.
• Passionate about health, wellness, and longevity.

Why Augment Life?

• Be part of a mission-driven company dedicated to improving lives.
• Work in a collaborative and supportive environment.
• Opportunity for professional growth and development.
• Competitive salary and benefits package.

Ready to make a difference? Apply now and let us know why we'd make a perfect place for your next career development. We look forward to hearing from you!